At Toys“R”Us, we're here to help if something isn't right with your order.
When your delivery arrives, we recommend that you:
- Check your order to make sure you've received the correct items and quantities.
- Keep the original packaging, instructions and inserts until you're satisfied with your purchase. If something appears to be missing, please check the packaging carefully as smaller parts can sometimes become lodged inside.
- Inspect your items for any damage or issues as soon as possible after delivery.
- Keep your order details or packing slip handy in case you need to contact us.
If your product arrives faulty, damaged, incorrect or you need to arrange a return, please see our Warranty & Returns Policy for information on what to do next.