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Toys"R"Us offers free delivery on orders over $99.00 excluding Express Post and Big and Bulky deliveries. We provide a shipping structure based on the weight, dimensions and destination of your order. All available options and their costs are shown to you before you pay. We service Australia Post Standard, Australia Post Express, and road freight for bulky items, as well as free Click & Collect within Victoria for items stocked at our Clayton warehouse. Some items are shipped from partner warehouses - if this is the case for one or more of the items in your order, the order may be fulfilled in separate deliveries and can be dispatched separately. Estimated standard shipping times for metro areas are between 2–5 business days, and 2-3 business days for Express Shipping. During busy periods shipping can take longer. Regional and remote areas typically take longer than metro. We currently deliver within Australia only. For more information, visit our Shipping Policy page.

At Toys“R”Us, we're here to help if something isn't right with your order.

 When your delivery arrives, we recommend that you:

• Check your order to make sure you've received the correct items and quantities.
• Keep the original packaging, instructions and inserts until you're satisfied with your purchase. If something appears to be missing, please check the packaging carefully as smaller parts can sometimes become lodged inside.
• Inspect your items for any damage or issues as soon as possible after delivery.
• Keep your order details or packing slip handy in case you need to contact us.

 If your product arrives faulty, damaged, incorrect or you need to arrange a return, please see our Warranty & Returns Policy for information on what to do next.